Sainsbury’s sends urgent update to customers over bogus credit card charges
Sainsbury’s shoppers who have one of the supermarket’s credit cards are urged to check their statements for erroneous charges.
A number of Sainsbury’s Bank customers have been wrongly charged money they do not owe.
On January 2, some bank customers had £12 accidentally withdrawn from their accounts.
This is because the bank wrongly charged late payment fees to customers because reported by Gloucester Live.
Sainsbury’s has since apologized for the error and said it was “investigating” the issue.
READ MORE – Tesco shoppers praise ‘amazing’ Clubcard deal for ‘lovely’ household product
Those who have an account with the bank should check their statements through online banking or through a credit card app.
A spokesperson for Sainsbury’s Bank said: “We are investigating a small number of customers who have been incorrectly charged late payment charges.
Sign up for Glasgow live newscastsFor more titles straight to your inbox
“We’re sorry for the inconvenience and are automatically refunding customers to fix it.”
However, according to MoneySavingExpert.com, one user said Sainsbury’s Bank told them they would only refund customers who contacted the bank first, so it’s important to check your statements.
You can also contact Sainsbury’s Bank on 0808 540 5060.